How Our 7-Day Money-Back Guarantee Works
If a customer returns a Carzoos vehicle, for any reason, within 7 consecutive days of taking delivery then he/she will be entitled to a full refund of the purchase price provided that both Carzoos and Customer can be returned to the same positions they
were in before the vehicle was purchased. Certain matters may impact upon the customer’s right to receive the refund, including:
- If the vehicle travels more than 500km or sustains any damage or disrepair before it is returned;
- If the customer does not take delivery of the vehicle within 7 days of being notified that it is ready for delivery;
- If the refundable amount is not sufficient to discharge any encumbrance granted by the customer and the customer elects not to pay the balance in order to discharge the encumbrance.
- If there is a related vehicle contract associated with the purchase of the Carzoos vehicle, then Carzoos will not deal with that related vehicle until the refund period has expired or has been waived.
For full terms and conditions of the money-back guarantee, please contact your nearest Carzoos retail store.
Each Carzoos vehicle is backed by a Carzoos Warranty. The warranty applies to a range of the vehicle’s components. If any warranty repairs are required, the vehicle can be taken to any Carzoos affiliated dealership and/or service centre for those
repairs. In order to maintain the warranty, you must have your car serviced with any Carzoos affiliated dealership and/or service centre.
Full terms and conditions of the warranty cover are set out in the Carzoos Warranty Book, a copy of which is available from your nearest Carzoos retail store.
12 Months Free Insurance Disclaimer
Carzoos Pty Ltd ABN 35 608 791 911 AFS Representative No. 1243410 arranges 12 months comprehensive vehicle insurance as agent for the insurer Allianz Australia Insurance Ltd ABN 15 000 122 850 AFSL No. 234708. We do not provide any advice based on any consideration of your objectives, financial position or needs. Terms, conditions, limits and exclusions apply. Before making a decision about insurance, please consider the Product Disclosure Statement available from us at www.carzoos.com.auor by calling us on 1300 CARZOOS.
To be eligible for 12 months comprehensive vehicle insurance, the insured must be a holder of an Australian Driver’s licence. All drivers must have no convictions, fines or penalties imposed for any driving related alcohol/drug offences in the last 2 years. A basic excess of $750 applies for QLD residents. Basic excess may vary for other states and for vehicles valued over $100,000. Additional excesses may be applicable for driver age and/or experience. Excludes hail damaged vehicles, all grey imports, vehicles used for hire, fare or reward, fast food, couriers and delivery services, racing and motor sport, dangerous goods transportation, security companies, driving instructors and funeral companies. Insurance applies to used and demonstrator vehicles sold and delivered between 1 April, 2018 and 5pm on 31 March, 2019.
How Our Best Price Guarantee Works
Pending compliance to the below mentioned qualifying conditions, Carzoos will beat any like-for-like, independent, standalone quote or offer on any Customers vehicle from any authorized licensed motor dealer plus give the customer an
additional $250 off their vehicle.
Qualifying conditions include:
- ‘Like-for-like’ means that the provided quote or offer cannot be associated to any part exchange, or a trade-in offer on another vehicle;
- ‘Authorized licensed motor dealer’ means that the party making the offer is required to be legally registered with a current and active motor dealer license from any State or Territory in Australia. The quote or offer cannot be from a non-licensed
motor dealer; for example: friend, family, or independent 3rd party;
- The date of the ‘like-for-like, independent, standalone quote or offer’ must be dated no later than seven (7) days preceding the date the quote or offer is presented to Carzoos in accordance with all mentioned qualifying conditions;
- The kilometers travelled (as per odometer) on the vehicle in question must be no greater then 500 kilometers in addition to the kilometers stated on the ‘like-for-like, independent, standalone quote or offer’ provided;
- To validate the ‘like-for-like, independent, standalone quote or offer’, Carzoos will require the Owner to provide a copy of the quote or offer to Carzoos to prove the offer is legitimate and complies to the above mentioned qualifying conditions.
Carzoos reserves the right to make direct contact with the ‘authorized licensed motor dealer’ to validate the offer.
For full terms and conditions of the Best Price Guarantee, please contact your nearest Carzoos retail store.
30-Day Purchase Guarantee Disclaimer
- Carzoos hereby agrees that it will agree to pay the Owner of the vehicle the agreed 30 Day Purchase Guarantee if the vehicle is not sold prior by Carzoos or any other party provided that;
- There is no undisclosed damage to the vehicle;
- The vehicle has not travelled more than 1500kms since it was inspected by Carzoos;
- Any accessory or product included with the vehicle on initial inspection by Carzoos has not been removed or damaged, otherwise Carzoos may, at its discretion, revalue the vehicle and offer a revised 30 Day Purchase Guarantee.
- On the Review Date, the Owner may either accept the 30 Day Purchase Guarantee Price or relist the vehicle on Carzoos for another 30 days subject to an updated inspection, revised 30 Day Purchase Guarantee and Agreed Website List Price;
- If the Owner accepts the 30 Day Purchase Guarantee, the Owner will deliver the vehicle to Carzoos if there is no undisclosed damage or encumbrance, Carzoos will retain possession of the vehicle and arrange for payment of the amount of the 30 Day Purchase
- The Owner has agreed that no undisclosed damage has been caused to the vehicle or any product between the time of initial inspection by Carzoos and when the vehicle is delivered to Carzoos pursuant to the 30 Day Purchase Guarantee Agreement;
- Should the Owner receive an independent standalone written offer from an authorised licensed motor dealer to purchase the vehicle, that is higher than the Carzoos 30 Day Purchase Guarantee Price that is unconditional offer not connected to another vehicle
sale, the Owner must provide a copy of the offer to Carzoos who will guarantee to beat that offer; and
- The vehicle has been kept in clean and tidy condition and maintained from initial inspection by Carzoos.
For full terms and conditions of the 30-Day Purchase Guarantee please contact your nearest Carzoos retail store.
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The Carzoos brand belongs to Carzoos Pty Ltd ABN 35 608 791 911
We have made every effort to produce information on this website that is current, informative and entertaining.
Information given may change and some time may pass before this website can be updated in respect of all information affected. That being so we do not guarantee or warrant that information on this website is accurate or complete and make no representations
or warranties of any kind, express or implied, as to the operation of the site or the information, content or details disclosed on this site.
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